Terms and Conditions
Welcome to House of Juju Hats By accessing or purchasing from our website, you agree to the following Terms & Conditions. Please read them carefully before using our website.
General Information
House of Juju Hats is an online store specializing in African decor and handcrafted products including Bamileke stools, Juju hats inspired by African culture and craftsmanship.
We reserve the right to update or modify these Terms & Conditions at any time without prior notice.
Products
Many of our products are handmade or crafted using natural materials. Because of this:
- Slight variations in color, size, texture, or pattern may occur
- Products may appear slightly different from photos due to lighting and screen settings
- Small imperfections are considered part of the handmade nature and uniqueness of the products
We make every effort to display products as accurately as possible.
Pricing & Payments
All prices listed on our website are in US Dollar.
We accept secure payments through approved payment gateways available on our website. Orders will only be processed after payment has been successfully confirmed.
We reserve the right to:
- Change prices at any time
- Cancel orders caused by pricing or inventory errors
Shipping & Delivery
We ship locally and internationally.
Delivery times may vary depending on:
- Customer location
- Courier delays
- Customs processing for international shipments
Estimated delivery times are provided for guidance only and are not guaranteed.
Customers are responsible for:
- Providing accurate shipping information
- Any customs duties, taxes, or import fees required by their country
We are not responsible for delays caused by shipping carriers, customs, weather conditions, or other factors beyond our control.
Order Processing
Orders are typically processed within [3–5 business days] unless otherwise stated.
Custom or made-to-order items may require additional production time.
Once an order has been shipped, customers will receive tracking information where available.
Returns & Refunds
We want customers to be satisfied with their purchase.
Returns may be accepted within [7–14 days] of delivery under the following conditions:
- Item must be unused and in original condition
- Customer must contact us before returning any item
- Customer may be responsible for return shipping costs unless the item arrived damaged or incorrect
Refunds are processed after returned items have been inspected and approved.
Custom-made or personalized items may not be eligible for return or refund.
Damaged or Lost Items
If your order arrives damaged:
- Contact us within 48 hours of delivery
- Provide clear photos of the damaged item and packaging
We will review the issue and provide a replacement, store credit, or refund where appropriate.
We are not responsible for packages lost due to incorrect shipping information provided by the customer.
Intellectual Property
All website content including:
- Product photos
- Logos
- Designs
- Text and graphics
are the property of House of Juju Hats and may not be copied, reproduced, or used without written permission.
Limitation of Liability
House of Juju Hats shall not be liable for:
- Indirect or incidental damages
- Delays caused by third parties
- Losses resulting from misuse of products
Customers use products purchased from our website at their own discretion and responsibility.
Privacy
Customer information is handled securely and used only for order processing, communication, and improving customer experience.
Please review our Privacy Policy for more information.
Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in Cameroon unless otherwise required by international consumer protection laws.
Contact Information
For questions regarding these Terms & Conditions, please contact:
House of Juju Hats
Email: info@houseofjujuhats.com
Phone/WhatsApp: (237)-6780-00154
Location: Douala, Cameroon